Workshop – Credit Control Collections for Bookkeepers, Virtual PA’s and anyone looking to getting paid quicker.

Our Client

Bookkeepers, PAs, Administration Assistants involved in collecting payments from customers

Issues

  • Delegates did not receive any previous credit control training
  • Tips needed on call structure, dealing with customer objections, resolving difficult and challenging situations and closing the call
  • Techniques needed to improve confidence and raising effectiveness of collection calls

What Pecunia did to help

  • Prepared and delivered course which covered effective telephone call techniques, controlling the conversation, building relationships, securing a commitment from the debtor
  • Discussed real examples of problems encountered and solutions
  • Explained what action could be taken if customers do not pay, including third party collections and legal action through the Courts

Outcome

  • The training was well-received, and delegates took away an armoury of tips and techniques which could be used as and when required
  • A visible level of increased confidence in what delegates could say during a conversation with a customer whose payments are overdue

Feedback

  • “Well delivered and adapted to meet my requirements. Informative and delivered in a way to ensure understanding”.
  • The trainer was “fantastic! Had a great day and I am keen to put into practice what I have learnt. Thank you!”